Welcome to the African Federation of Roofing Contractors (“AFRC”, “we”, “our”, or “us”). We understand that privacy online is important to users of our website and services. This Privacy Policy explains how we collect, use, protect, and disclose information from visitors to our website and members of the Federation.

Personally Identifiable Information

“Personally Identifiable Information” refers to any information that identifies, relates to, describes, or can reasonably be linked to an individual. This may include names, company names, physical addresses, telephone numbers, email addresses, billing information, and other information voluntarily provided to AFRC.

What Information We Collect

We may collect basic information from all website visitors, including website usage data and technical information.

For members, applicants, training participants, event attendees, and other registered users, we may collect:

• Full name

• Company name

• Email address

• Telephone number

• Physical address

• Membership category

• Professional and business information

• Payment and billing information

• Training and certification records

• Any other information voluntarily provided to AFRC

How We Use Your Information

AFRC uses collected information to:

• Process membership applications and renewals

• Administer member services and benefits

• Communicate industry news, updates, and opportunities

• Manage training programs, events, and workshops

• Improve our website and member experience

• Maintain industry directories and member records

• Respond to enquiries and support requests

• Comply with legal and regulatory obligations

Information Sharing

AFRC does not sell personal information.

We may share information with:

• Service providers who assist in delivering AFRC services

• Training providers and industry partners where necessary for programme administration

• Payment processors and financial institutions

• Regulatory authorities where required by law

• Other parties where consent has been provided

We may also share aggregated, non-identifiable statistical information regarding membership and industry participation.

Member Directory Information

Certain member information may be displayed within AFRC member directories, online listings, or promotional materials where this forms part of the membership benefits. Members may request changes to publicly displayed information by contacting AFRC.

Cookies

Our website may use cookies to improve user experience, analyse website performance, and support website functionality.

Users may choose to disable cookies through their browser settings; however, some website features may not function correctly without cookies enabled.

Website Analytics

AFRC may collect technical information such as:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of visits

• Referral sources

This information is used to improve website performance, understand user behaviour, and enhance services.

Data Security

AFRC takes reasonable administrative, technical, and physical measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

Access to personal information is limited to authorised personnel who require the information to perform their duties.

While we strive to protect personal information, no method of transmission over the internet or electronic storage system can be guaranteed as completely secure.

Access, Correction and Deletion

Individuals may request access to their personal information, correction of inaccurate information, or deletion of information where legally permissible.

Requests may be submitted using the contact details provided below.

Your Rights

Subject to applicable laws, including the Protection of Personal Information Act (POPIA), individuals may have the right to:

• Access personal information held by AFRC

• Correct inaccurate information

• Request deletion of information

• Restrict or object to processing

• Withdraw consent where applicable

• Lodge a complaint with the relevant regulatory authority

Children’s Privacy

AFRC services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

Compliance with Law

AFRC may disclose personal information where required to comply with applicable laws, court orders, legal proceedings, or requests from regulatory and law enforcement authorities.

Third-Party Links

Our website may contain links to third-party websites. AFRC is not responsible for the privacy practices, policies, or content of external websites. Users are encouraged to review the privacy policies of those websites.

Changes to this Privacy Policy

AFRC reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page and will become effective upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or the way AFRC handles personal information, please contact us:

African Federation of Roofing Contractors (AFRC)

Email: info@afrc.co.za
Website: www.afrc.co.za